I'm officially Pissed

Well so much for the tech support from PNY, they (who by the way, told me my graphics card was defective and needs to be sent in for replacement) emailed me today and said "that my card has been received but has been returned to you. An explanation for the return, which can be found inside the package, will accompany the product." Now the only explanation for the return should be that they are F-ing LIARS. Why oh why can't businesses honor their product warranties and hell while they are at it, why don't they honor what they tell you.